Effective Date: July 31, 2025
Privacy Statement
At New Coast Hotel Manila, your trust is important to us. We are committed to protecting your personal data and ensuring that your privacy is always respected. We value transparency and fairness in all our data processing activities.
We handle your information responsibly and in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), applicable circulars of the National Privacy Commission (NPC), and other relevant laws such as the Anti-Money Laundering Act of 2001 (AMLA), as amended, ensuring that your rights are upheld and your personal data remains safe through organizational, physical, and technical safeguards.
Privacy Notice
New Coast Hotel Manila (“New Coast”, “we”, “our”, or “us”) respects your right to privacy and is committed to safeguarding your personal data in accordance with Republic Act No. 10173 or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, applicable circulars of the National Privacy Commission (NPC), and other relevant laws such as the Anti-Money Laundering Act of 2001 (AMLA), as amended.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data whenever you visit our premises, access our website, use our services, or download and use our official mobile application. It also outlines your rights as a data subject and how you can exercise them.
By availing of our services, visiting our premises, using our website, or downloading our mobile application, you acknowledge that you have read, understood, and agreed to this Privacy Policy. For questions or concerns, you may contact our Data Protection Officer (DPO) at dpo@newcoast.ph.
1. Scope
This Policy applies to all individuals interacting with New Coast Hotel Manila, including those who:
- Make room or amenity reservations
- Register for events and functions
- Conduct online transactions and use third-party booking engines
- Submit feedback or contact forms
- Use our official mobile application
- Visit our premises and are captured by our CCTV/FRS systems
- For other purposes as may be necessary to provide our services in accordance with applicable laws and regulations
- Use our digital dine, contactless check-in, or QR code-based service systems
2. Personal Data We Collect
We may collect and process the categories of personal data, and collect and process data including but not limited to the kind of data as provided below, as necessary to provide our services and comply with applicable laws:
- Identity Information: Full name, birthdate, nationality, government-issued ID
- Contact Details: Mobile number, email address, home address
- Booking Details: Check-in/check-out dates, room preferences, payment methods, flight details
- Payment Data: Credit/debit card details, billing address (via secure third-party gateway)
- Digital Identifiers: IP address, device information, browser details, location data
- Employment Data (for applicants/employees): Educational background, employment history, biometric and payroll records
- CCTV/FRS Recordings: Video and/or audio footage for security and regulatory compliance
- Mobile App Data:
- Device permissions granted (e.g., location, camera, storage)
- Push notification preferences
- App usage statistics (via third-party analytics such as Google Firebase or Apple Analytics)
- Advertising identifiers, where consented
3. Purpose of Collection
Your personal data may be used for:
- Processing hotel and amenity bookings
- Facilitating check-in/check-out and guest services
- Complying with NPC, AMLC, BIR, and other regulatory obligations
- Conducting recruitment, onboarding, and HR administration
- Processing secure payments and online transactions
- Security monitoring, incident investigation, and regulatory compliance (CCTV/FRS)
- Sending push notifications and app updates (with your consent)
- Performing analytics to improve our mobile app and services
- Marketing and promotional communications (with your consent)
- Providing tailored experiences based on user preferences
- For other purposes to deliver efficient services
4. Online Payments and Third-Party Booking Engines
Payments made via our website, mobile application, or authorized third-party booking partners are processed through secure gateways using SSL/TLS encryption. We do not store payment card details on our servers. Please review the privacy policies of our third-party partners for their policies and practices.
6. Legal Bases for Processing
We rely on:
- Contract performance (e.g., fulfilling reservations or employment agreements)
- Legal compliance (e.g., NPC, AMLC, BIR)
- Legitimate interests (e.g., security, fraud prevention, service improvement)
- Consent (e.g., marketing communications, push notifications, app tracking)
7. Sharing of Information
We may share personal data with:
- Affiliates within New Coast Hotel Manila
- Accredited service providers for IT, bookings, payment, analytics, and marketing
- Third-party service providers such as Google Firebase, Google Analytics, or Apple Analytics to support app functionality and performance
- Regulatory bodies (NPC, AMLC, BIR, courts, law enforcement)
- External partners under lawful data-sharing agreements
Some of our service providers may store or process data in jurisdictions outside the Philippines, including countries with differing data protection laws. In such cases, we ensure that appropriate safeguards and data protection measures are in place.
All sharing is subject to confidentiality and data protection safeguards.
8. Retention of Data
We retain personal data only as long as necessary:
- Guest Booking Records: Retained only as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations (e.g., NPC, AMLC, BIR, courts, law enforcement), regardless of withdrawal of consent
- Marketing Data: Until you withdraw consent
- HR Data: As long as necessary for employment or regulatory obligations
- CCTV/FRS Footage: Retained only as long as necessary for security, compliance, or legal purposes, after which securely deleted, unless required longer by law or investigation
- Mobile App Data: Retained only for as long as necessary to provide app services, or as required by law. Users may request deletion of app-related data at any time by contacting the DPO.
We may retain your personal data beyond standard periods if required to comply with legal obligations, resolve disputes, enforce our agreements, or as mandated by regulatory bodies.
9. Your Rights as a Data Subject
Under the DPA, you have the right to:
- Be informed about the collection and use of your data
- Access your data and request corrections
- Request erasure or block inaccurate data
- Object to processing or withdraw consent
- Request data portability (where applicable)
- File complaints with the NPC for violations
Requests may be submitted using our Data Privacy Request Forms, available through the DPO.
10. Security Measures
We implement organizational, physical, and technical measures, including:
- Role-based access controls and employee confidentiality agreements
- Secure premises with restricted access and CCTV monitoring
- Encrypted communications, firewalls, and intrusion prevention systems
- Regular audits, vulnerability assessments, and disposal protocols
Data Breach Notification: In the event of a personal data breach that may compromise your rights and freedoms, New Coast Hotel Manila will notify the National Privacy Commission (NPC) and affected individuals within the period prescribed by law, providing details of the breach, potential risks, and measures taken to address it.
11. Use of Cookies
We use cookies to enhance site functionality and improve user experience. You may adjust your browser settings to decline cookies; however, some features may not function properly.
12. Age Restrictions and Children’s Privacy
Our services are not directed to children under 18. Where applicable, we ensure parental consent is secured before collecting any personal data from minors.
13. Employment and Applicant Data
During recruitment, onboarding, and employment, New Coast Hotel Manila and its affiliates collects and processes personal data of applicants, employees, and other personnel. This includes:
- Identity information (e.g., full name, birthdate, government ID)
- Contact details
- Educational and employment history
- Pre-employment requirements (e.g., NBI clearance, medical records)
- Payroll and tax-related information
- Biometric data (e.g., timekeeping or access control)
- Performance evaluations and disciplinary records
- Other information as may be necessary for employment
Applicant records are retained only for a reasonable period if not hired. Employee records are retained in accordance with legal requirements, labor regulations, and company policies.
14. CCTV and Facial Recognition Systems
New Coast Hotel Manila may use Closed-Circuit Television (CCTV) systems and, where applicable, Facial Recognition Systems (FRS) to ensure the safety, security, and protection of our guests, employees, and property, and to comply with regulatory requirements.
- Purpose: Security monitoring, crime prevention, fraud detection, incident investigation, and regulatory compliance
- Signage and Transparency: Notices are displayed in areas under surveillance
- Access and Disclosure: Restricted to authorized personnel; disclosure only when legally required or upon valid requests
- Data Subject Rights: Individuals may request access to footage involving them, subject to verification and redaction protocols, via the DPO
- Safeguards: Recordings stored securely with encryption, access logs, and audits
15. Mobile Application Privacy
In addition to the above, this section applies to the New Coast Hotel Manila mobile application available on Google Play and the Apple App Store:
- Permissions: The app may request access to device features (such as location, camera, or storage) solely to enable app functionality. You will be prompted to grant or deny such permissions.
- Analytics and Third-Party Services: We may use third-party tools such as Google Firebase, Google Analytics, or Apple Analytics to improve app performance and user experience. These may collect anonymized usage data, which is not used to personally identify you.
- Push Notifications: With your consent, we may send push notifications related to bookings, promotions, or account activity. You may disable these through your device settings.
- Tracking Transparency (Apple Users): If our iOS app requests permission to track your activity across other apps and websites for advertising or analytics purposes, you will be asked for your explicit consent via Apple’s AppTrackingTransparency (ATT) framework. You may change your preferences at any time in your device settings.
- Data Retention and Deletion Requests: Data collected through the app is retained only as long as necessary to provide services. Users may request deletion of their app data at any time by contacting the DPO.
- Children’s Privacy: The app is not directed to individuals under 13 years old. In line with PAGCOR regulations, casino-related features are restricted to users aged 21 and above.
16. Digital Dine Experience
To enhance guest convenience and service quality, New Coast Hotel Manila offers a Digital Dine experience, which allows guests to place orders, view menus, and settle bills using digital platforms (e.g., mobile devices, QR codes, or in-room tablets).
We may collect and process the following personal data:
- Basic identifiers (e.g., name, room number, contact info),
- Order history and dining preferences,
- Payment details (processed securely through third-party payment gateways; we do not store card data),
- Device information and interaction logs (e.g., IP address, timestamp, session activity).
Retention of Data collected and processed as regards with this function shall be in line with this policy.
17. Amendments and Updates
We may update this Policy to reflect changes in laws, platform requirements, or service improvements. Material changes will be notified through appropriate channels.
18. Contact Information
Data Protection Officer
New Coast Hotel Manila
1588 Pedro Gil St., Malate, Metro Manila 1004
Email: dpo@newcoast.ph
Phone: +63 2 8981 8406
